Frequently Asked Questions
Everything you need to know about your AtomStack experience.
What is the typical shipping timeframe for AtomStack orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take 10-20 business days depending on your location and customs processing.
Do your electronics come with a manufacturer warranty?
Yes, all AtomStack hardware products include a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories. A restocking fee may apply to items that show signs of use.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are software updates included for smart devices?
Absolutely. We provide periodic firmware and software updates for our connected devices to ensure optimal performance and security throughout the product's lifecycle.